Contact met gasten opnemen via e-mail

It’s important to be able to communicate easily and securely with your guests on Airbnb. You can set your messages to notify you via email so you can respond, never missing a guests' message.

Airbnb-berichten gebruiken via e-mail

Je kunt Airbnb-berichten per e-mail ontvangen en erop reageren.

Note: The email alias feature is no longer available.

Using Airbnb messaging to send important documents

Once your guests have confirmed their reservation, you can add direct links to Airbnb messages to share important documents or additional information.

Please keep in mind that using email and messaging must comply with our Off-Platform Policy. You shouldn't use email or messaging to ask for reviews or feedback on a non-Airbnb website, ask for guests’ contact information before they book a stay, or misuse their contact information.