Geweldige ervaring met inchecken100% van de gasten gaf de incheckprocedure van deze woning een 5-sterrenbeoordeling.
The Parlour is one of 3 lovingly converted barns sleeping up to 7 guests in 2 double rooms - 1 of the rooms can fit a single bed on request, and there is a double sofabed in the living room. This is a stunning barn conversion with lots of character.
Inchecken kan op elk moment na 15:00
Uitchecken voor 10:00
The place wasn't clean at all, but the host seemed surprised of our complaint. Didn't offer to send a cleaner to sort it out, even if we pointed it out right on the first night. But said they would look for another cleaner for the future.
Reactie van Emma:
Richard emailed me on the night of their arrival stating that the Parlour was not clean but that they had already cleaned it themselves. I immediately replied to apologise and gave them a substantial refund as compensation, asking if there was anything they needed me to do. I was very disappointed and surprised to hear this, as we have used the same cleaners for 5 years and they generally do a very good job. I had also been to the Parlour that day to turn on the heating and hot water and my impressions were that it was clean, but admittedly I did not inspect the bathrooms on this occasion. I went to see Richard and Cristina the next day and apologised again with a bottle of wine and asked if there was anything more that I could do. I did not offer a cleaner as they told me they had already cleaned it themselves. I did ask them to contact me first in future as I would have come straight there to clean it myself when they arrived. When I spoke to them they seemed happy with the accommodation in general and accepted my apology.
We had a lovely relaxing stay at the Parlour for 10 days. The accommodation was very comfortable, clean and cosy, perfect for the elder members of our group. The milk and biscuits on arrival were a welcoming touch and very much appreciated after a long drive! The kitchen was very…
Myself and my husband Owen run and live on our family farm in Hertfordshire, with our young son Thomas. Harestreet Farm Barns are 3 stunning farm conversions which we rent out as holiday homes and longer term lets. The barns - The Dairy, The Parlour and The Creamery are located …
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