Presenting our typical French village house in mid south-west France.
Located in Poitou-Charentes; this artist's house is excellently placed to explore the local countryside and towns, a perfect place to relax and enjoy your surroundings.
De inchecktijd is tussen 14:00 en 22:00
Uitchecken voor 11:00
Ce logement est tres vetuste et sale, le menage n'avait pas ete fait depuis des lustres. Il est sombre et pourtant clair la nuit dans deux des trois chambres car les lampadaires de la rue passant devant la maison sont allumes toutecla nuit et la maison n'a pas de volets ! Les voi…
Reactie van Sarah:
Hi Jerome, Thank you for taking the time to leave a review - however what a shame you had only negative things to say. It is important to us that our guests enjoy their stay in our house, and are always happy to help to make their trip as comfortable as we can. We are surprised that at no stage during your stay was it conveyed to us that anything in our house had not lived up to your expectation or was a problem; as you had our telephone number to get in touch if you needed anything, and were encouraged to do so. While you did manage to get in touch when your son smashed a window in our house; again, it was not clear that you were in any way dissatisfied, and instead of letting us know and allowing us to assist in making your stay as comfortable as possible, you waited until after your stay had ended to leave a negative review - which is a tricky situation, as it unfortunately means that we were unable to try and find a solution or to ensure that you were happy during your stay. We should note that our family-owned house is, as described in our listing - a holiday home, and is very old, and while every effort is made to clean and tidy for our arriving guests, an older house will not be as immaculate as a new hotel or apartment; which something all of our guests over the last 11 years have expected and understood. We do take our guests feedback seriously, and while in the many years we have been privately renting our house to guests we have not had feedback such as this - we will make every effort to take your comments on board. We wish you and your family well, thank you for your custom and wish we had been able to satisfy your expectations. Kinds regards, Sarah
Responstijd: binnen een dag
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