The last but one sentence by Genevieve illustrates perfectly the difficulties I had with her. "Nous avons également été surprises de trouver un tiroir plein de casseroles mais ... sans cuisinière. We were also surprised to find a drawer full of pans but ... without a stove." This is a mocking & derogatory comment. She chose to emphasise it. In fact we make it very clear in our listing that we do not provide cooking facilities. And yes we do store some pans in the bottom drawer of the breakfast bar because it is a deep drawer. I spoke to her for a while on two occasions and she continuously made similar rude & disparaging comments. I suggested to her that as she was complaining so much about her accommodation and there was nothing I could do to remedy her complaints it would be best for her and her friend to find another place to stay. I would refund all the money she had paid, and as this was in the morning she could stay a second night without charge so she was not rushed into finding another place. I did check on the internet immediately after my conversation and there was availability of accommodation, and indeed there was a similarly priced Airbnb nearby. She had full access to the internet. She never got back to me, and I only realised she was still resident when I saw lights on in her room a couple of days later. And she did see me again and we exchanged brief pleasantries before she left.