"Villa VALERIANA", along the ancient Via Valeriana right in front of Monte Isola, enjoys a panoramic view of Lake Iseo, is 5 minutes from the ferry to the island, 15 minutes from Iseo and 30 minutes from the city Brescia.
Inchecken kan op elk moment na 16:00
Uitchecken voor 10:00
We are afraid that we expected a bit more warmth, and we got none, the state of the lower floor, indeed affected the feeling towards the villa, we understand that people live far, and have no time for all the guests, but we received little and late information on what to do in th…
Reactie van Maria:
It is definitely a shame that Alfredo never stayed in our house...! We were informed that our real guests would have been his son with family and friends just after the booking had been completed. We decided to accept this strange and unconventional booking and now we strongly regret it. First: we never said we would have been at the house to welcome you, as our cleaning lady always takes care of this task for us. On addition you should understand that you have to inform people about your arrival time, as one can't stay and wait for you all day long. Otherwise, your choice should be a hotel. I'm very sorry about the humidity problem in the lower floor, we discovered we had one actually, and this is now solved. However, I only discovered this after your stay and you never called me concerning this, while we could have been in contact all time about every single detail. If you told me while you were there, I would have solved the problem immediately as we always do. Because yes, we do care about how you feel when you are our guest. Unfortunately I am sorry to find that the same attention has not been paid to the house since leaving dirty diapers in the baskets doesn't seem a way of behaving respectfully. You only contacted me to say everything was fine and that the house was great...! Finally, if you have read the house's description, and taken a look at the numerous photos, you would have seen the lower floor is a basement, with big windows and sunlight coming in.
Sono una donna in movimento. Dopo vent'anni di lavoro in Università esprimo il mio senso dell'accoglienza, la mia passione per l'arredamento di interni e per il giardinaggio, occupandomi di questa magica casa dalla vista spettacolare.
Talen: English, Italiano
Responstijd: binnen een dag
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