ONE BEDROOM SUITE 10FL LOCATED AT 10295 COLLINS AVE. ONE BAL HARBOUR, OCEAN VIEW, PRIVATE ELEVATOR, INFINITY TUB, SEPARATE SHOWER, IN MIRROR TV, FLOOR TO CEILING WINDOWS, 2 TERRACES, 24 HRS VALET PARKING, 1 HEATED POOLS, CONCIERGE SERVICES
1 kingsize bed
Niet geschikt voor huisdieren
Geen feestjes of evenementen
Inchecken kan op elk moment na 16:00
Uitchecken voor 11:00
De woning heeft een ingang zonder drempel
De woning heeft een brede ingang
The Ritz-Carlton hotel and it's beach were peaceful and lovely with very professional and caring staff, that you would expect from a Ritz-Carlton property. The residence unit was disappointing at first, albeit clean, nice and modern, due to the photos not matching the views and f…
Reactie van Orly:
I am very sorry you felt this way, we do our best to make sure our guests are welcome and have everything they need at their disposal. I have a manager on the premises to contact for any issues or if the guest are in need of any toiletries. The Nespresso capsule are offered to guest complementary. The suite looks exactly like the pictures and the layout plan. All Hotel condos face the same direction but on different floors and some are closer up the ocean and others to the bay. It clearly states that I am closer to the bay but the view is both ocean and bay. The master ensuite bathroom bathtub all face the same direction and there is electric blinds to open/close. I am sorry you felt I was cold and unfriendly that was definitely not my attention, i answered all your questions and email in a timely manner and i gave you an early check in when it was possible. Of course guest have access to the spa but like anywhere else you go the services such as messages, manicure, pedicure or Yoga classes are extra. Never said otherwise or mentioned it was included in the rate. This is a first negative feedback I received and if it's one thing I learned is you can't please everyone.
Rented two units from Orly and both were terrific and as described. Communication leading up to and during our stay was excellent. Would stay here again for sure. Excellent for families with kids as beach and pool area are fantastic.
Hi, My name is Orly, please feel free to contact me for any questions you may have and it would be a pleasure to help you any way I can.
Talen: English, Français
Responstijd: binnen een uur
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