Marvellous 3 bedroom flat on two floors, with a private garage, pools, garden and terrace, in a prestigious location on Garda Lake.
1 queensize bed
1 queensize bed
Geen feestjes of evenementen
De inchecktijd is tussen 15:00 en 19:00
Uitchecken voor 12:00
Host available for couple of small issues which were quickly resolved
TERRIBLE. 1. The refrigirator is STILL BROKEN and the host has no intention of replacing it. It cools to ~10 degrees celcius when empty, but only to ~20 cecius when half full. They claimed to fix it using a spare part which did not do the trick. The host REFUSED to even tal…
Reactie van Alexandra:
Hello Gilit, Thank you for your review. I'm so sorry you didn't have a great experience in Sirmione. As we noticed that the refrigerator was not cooling properly we sent the maintenance to check and temporarly fix it. Since it was Ferragosto, we couldn't manage to buy the part that was supposed to be replaced and unfortunately we had wait until Wednesday. On Wednesday, the broken piece was changed and the fridge started cooling normally, as our technician confirmed. For the inconvenience we've decided to do a partial refund, I hope you appreciate it. In August Sirmione is really busy and probably you found a bit of traffic to reach the main attractions. In addition, we'll check the description in order to give to our clients all the correct information. I'm sorry again for the inconvenience, I hope you can give us another chance and host you again in the future. Thank you, Alexandra
I work for a Company that manages furnished apartments for rent throughout Italy, especially in holiday destinations (lakes, mountains, sea). I like travelling, reading and I love my job in the tourism sector! My colleagues and I always do our best to make our guests feel lik…
Talen: English, Italiano
Responstijd: binnen een uur
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