I am sorry your stay wasn’t as expected. I think it is wrong to think that you are coming to an hotel expecting the same services and amenities. This is not a cheap hotel. This is a house, my apartment, with me, a host that wants everybody feels like home and enjoy your experience in Madrid. If you want a receptionist, extra services and a person who is 24h available for you, I suggest you to go to an hotel. You paid less than 20€ per person. Try to find a hostel or hotel for that quality with the half of the commodities of this room and apartment.