Zelf incheckenCheck gemakkelijk zelf in met smartlock.
Brandschoon12 van de gasten die hier onlangs verbleven hebben, gaven aan dat de woning brandschoon was.
Geweldige ervaring met inchecken95% van de gasten gaf de incheckprocedure van deze woning een 5-sterrenbeoordeling.
Bright and spacious double room located in a quiet established estate close to Newbridge town centre.
Guests will have exclusive use of the main bathroom, free parking directly outside the house and high speed broadband.
1 slaapbank, 1 vloermatras
Niet veilig of geschikt voor kinderen (0 - 12 jaar)
Niet geschikt voor huisdieren
Geen feestjes of evenementen
De inchecktijd is tussen 19:00 en 00:00
Zelf inchecken met smartlock
I had such a disappointing stay here. As soon as I opened the front door, we were hit by a very foul odour and a floor which badly needed to be swept. We walked into the kitchen/sitting room area and we couldn't believe the mess and the dirt of the place. It was like a few young …
Reactie van Elaine:
Hi Eimear, I'm sorry to learn that you had a disappointing experience. That is certainly not the usual experience of guests who stay here. As you've raised a number of issues I will try to address them all. I will start by saying this was partly the result of exceptional circumstances. My Airbnb settings seem to allow for back to back bookings. I will now change that so that I don't have any issue accessing the room to reset it after previous guests in future. I faced two challenges with the Thursday and Friday bookings. My own arrangements had changed meaning I would not be home during the day on Friday to reset the room nor present on Friday night into Saturday. Perhaps it would have been better to inform the guests of this with an option to cancel However, I didn't wish to leave anyone in the lurch over a bank holiday weekend when it might be difficult or expensive to secure alternative accommodation. Thank you for acknowledging the positive points of the room I try to provide the basics in the room for people to have a hot drink and snack. Now onto your other points: I cannot account for the smell as I was not there at the time however there was no strong odour earlier in the day. There was no strong odour downstairs upon my return either. The estate that I live in does sometimes have issues with drains. When this happens a smell eminates from the downstairs toilet. This is not a pleasant smell and I address it by pouring bleach and hot water down the drains. This is something that effects the entire estate not just my house ( as confirmed by my neighbours and Irish Water) This may not have been the cause of the smell the other possibility is that my cat had used the litter box but because of the warm weather and all doors and windows being shut a strong smell emerged. I have covered litter boxes for the cats to reduce the smell. I do not see evidence of the cat going outside the litter box. I did ask my neighbour to check in on her and feed her while I was indisposed. When asked, my neighbour advised that Neither of those possibilities are pleasant and I can only apologise for a foul first impression I do agree with you that the hall floor needs sweeping / vacuuming and also mopping. Ditto the kitchen and living room floors. In the case of the hall I removed a mat the cats used and neglected to sweep up straight away after that. There is indeed considerable clutter in the living room and also the garden at present. The kitchen, living room and garden are not actually included in my listing so whilst not aesthetically pleasing it is not directly relevant to my listing. It certainly doesn't look good and its not something that I live with in that state constantly. The clutter is in the living room to be boxed up and removed, likewise the garden clutter. Guests are free to help themselves to tea, coffee and water from the kitchen and of course use any of the crockery or utensils they wish. Other than that I wouldn't expect them to be in the kitchen as previously stated it is not included in the listing. There is doublesided tape on the counters put there for the purpose of keeping cats off counters. That tape needs to be replaced which I will do asap. However, the counters themselves are cleaned and disinfected by me daily. In relation to the bedding I didn't get the impression that you minded changing sheets yourself. If you did I was not aware of this. Unfortunately, the sheets you used were not the intended fresh bedding. The fresh bedding was in the hot press / airing cupboard. I did message you to advise thats where it was but we had a number of message exchanges so you may have missed the communication. I have a printed guest guide in a folder on the bedside locker. That print out actually tells you there are extra clean sheets, pillowcases and duvet covers in the chest in the room. I presume you did not see said print out. I didn't check the glasses in the room so I accept that they were used and needed to be cleaned. I checked the bedroom and the bathroom - I could see some dust on the glass shelf in the bathroom and possibly some on the mini fridge in the room. I dusted the other surfaces on Thursday so I don't know how there would be a thin layer of dust. When I knew I would not be home I had arranged a catsitter to take both my cats to stay with her. Unfortunately, one cat hid inside the couch to avoid capture. I had to leave and was unable to bring her to the catsitter. I am sorry she caused a nuisance by scratching at the door and also possibly was the source of the bad smell. I had little option but to leave her and have someone call to feed her. I would not have been able to resolve some of your issues at the time but could perhaps have addressed some. I had asked that if there were any problems to let me know. I only heard from you about the lockbox and the key not any of the other issues mentioned. I have issued a partial refund as a goodwill gesture as there were issues with the bedding,room cleanliness and the cat. I will finish by saying that I would never deliberately compromise the health and safety of my guests. With that in mind I would not knowingly leave or create an unhygienic space for them. The bathroom and bedroom were both cleaned on the Thursday prior to your arrival. I am sorry if anything in either of those rooms fell below hygiene standards. Regards Elaine
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