Hi Margot, Thank you for your review and your constructive and positive comments about Lower Orchard. We have to admit to being a little surprised at the overall rating you gave us, especially as we allowed you to have a fifth person to stay in what we make quite clear is a relatively small holiday home. That does make the nightly rate you paid during your stay very competitive, especially when compared to local hotels and b and bs in this highly popular area. We do also state clearly that mobile communications in our small village are non-existent so it is frustrating to be marked down when we strive so hard to ensure our own communications with our guests are timely and accurate. The South Hams is a beautiful area which gets very busy in the Summer months. Some of our guests have expressed concern at driving in the narrow lanes in the area but to many that is part of its charm, we hope you grew to enjoy using them during your stay. We did feel that the circumstances of your visit made it very hard for us to provide a constructive review of your stay without seeming critical, and we were very sympathetic about the loss of your pet. You will appreciate that after 50 consecutive 5 star reviews, the fact that your own brought our overall rating down was disappointing. We do appreciate that this is your first experience of Air b n b and after reflecting on your review felt we should respond so that you understand our thoughts.