Aaron, trying to understand what kind of person you are I did some research on you, and I found your PUBLIC (Hidden by Airbnb) and this statement written some days before you arrived to our annex:
"My true thoughts so there is no confusion...
It’s my fault that this situation happened. I accept full responsibility for everything and am learning to accept that the effects of my actions are going to hurt.
I will feel misunderstood.
I will feel rejected.
I will feel some things are unfair.
But, I know that my attitude and actions going forward will determine everything that happens in the future.
I care deeply for my wife. I have gone back and forth a number of times but it’s not fair to her for me to say we weren’t in love. Of course we were...I just forgot how to act.
I ruined it for her and I’m very sorry for the things I have done. I wish I could tell her so, but that time won’t come for a while.
My wife has every right to feel the way she does. In spite of my past, I haven’t been angry so much as deeply hurt. But I know in the deepest parts of my heart that she made the right choice and that she’s making the best choices, given the situation as she sees it. I may not agree with it, but it’s not my place to question her motivations. I maintain that she is, at her core, a loving and compassionate soul that seeks God first in all things. She is doing the best she can for our children and I cannot be more thankful for that.
If she ever changes her mind, I will be there for her. My family is the most important thing I have in this world and I would do anything to be with them again. Being separated doesn’t give me a new lease on life - it has thrust me into a place where I have carefully considered my actions and forced to give an account for them. It has caused me to see who I really am...and who I want to be.
I am planning to take a job that is a couple hours away. My prayer is that my wife will be even more at peace knowing I am physically far away. I have done everything I can to keep my distance, going to great lengths to avoid incidental contact. I have to be extremely careful and I’m getting weary of doing this in my home town. It is my desire to be able to worship, shop, eat and go out without accidentally running into my wife.
I will continue to see my children whenever I am given the opportunity. I treasure every moment with them even in a difficult environment where everything is watched with a critical eye.
I have little desire to start a new relationship with another woman. It is important to me to display my commitment to my vows even as I have broken them in many other ways.
I will remain hopeful in my repentance that someday she will experience the real changes in me."
Now, I understand why you perceived everything in a bad way in our beautiful place: our annex was the first place where you went after your separation or divorce and you were feeling depressed. But, despite you being depressed, it was not fair that you continued hurting other people. You wrote in your statement above that your errors brought consequences and hurt people. That is true, and you continue to do the same thing that you said you were not going to do anymore.
After our own experience with you, and after reading your statement, we can also appreciate the fact that you are selfish and self-centered person and you can't appreciate all the consequences of your acts.
I say that because you, trying to justify the cancellation of your reservation in our place and to get your money back, not only sent false complaints to Airbnb, but also, to justify your lies, gave us an unfair rating. This unfair rating brought consequences in our life: Airbnb suspend our Annex from the system.
You said in your comment that you should had read the reviews, but all of our reviews are good. However, you should have read OUR own description before your reservation, because it is accurate and it describes what you are accusing us of. In other words, we are suffering the consequences of your irresponsibility of not having read what you signed up for and of Airbnb’s unilateral decision of penalizing us without hearing our side first.
To let you (and Airbnb) know, our own description on the AIRBNB page says:
“This is a house that is divided; it has the main house and an annexed apartment. Both are completely independent and have all the amenities that you might need. They have separate entrances and are completely private. The main house has an entrance to the side of the house, whereas the apartment main entrance is in the front. The main house has two parking spots. One in the garage and the other one in driveway, directly behind the garage parking spot. The apartment has an assigned parking spot in the driveway as well. The annex is attached to the main property (no guest has control of the temperature). The temperature is programmed to have a pleasant level all year round. It will not be cold in the winter or hot in the summer.”
The night when you arrived and you were texting on the road with my husband (because you were arriving after midnight and our check-in is 4-10pm), you offered to go to a hotel. (I regret not accepting this offer) but, my husband, because he is conscious about other people’s money and because he is kind, decided to wait for you (despite him needing to wake up everyday at 5:30 am to go to work). Despite it, I repeat, and despite the fact that we were not going to lose anything because you had already payed for the night and it was not our fault if you couldn't arrive, he decided -wrongly- to wait for you.
When you arrived he explained to you that the guests that were in the main house sent us a text message at 9:50 p.m (I have the text on my phone to prove it) letting us know, that the heater stopped working. Because it was so late when it happened we needed to wait until the next day to call the technician, but, knowing that you were coming, we provided the annex with a portable and efficient heater, that we reserved for those special (and weird) occasions (twice in 5 years) when the heater needs to be repaired (accidents happens).
The next morning the technician repaired it. We let you know through a text message when you asked us. Two hours later, we received a message from AIRBNB where they let us know you were complaining (or whining?) about:
Not having any kind of heater when you arrived ?? (we provided the annex with a efficient heater before you arrived)
Having problems with the water?? (your clothes were wet because you left them on the floor while you were taken a shower with the curtain open) ??
The way to the annex was a “mud yard” ?? (there are concrete steps),
The path to the annex didn't have any kind of lights (there have been sensored lights on the side of the path since the house was built).
“The kitchen smelled bad” (I dont have way to refute this argument, but everybody speaks well about our cleanliness)
The Dryer was ventless ??????? Really? (You could start a suit against the manufacturer)
There is no circulation - the return air vents are somewhere else in the home along with the thermostat. So all of the cooking and people smells get pushed into the room with nowhere to go” That is not true. The kitchen is equipped with a kitchen hood.
“This is not a separate room or house as described. It is a single family home that has had its front room walled off to the rest of the house.” Read again our description. After reading again, you might be able to understand what our description was setting.
“You park in a steep driveway within inches of the homeowner’s vehicle”. Read again and again the description. You might understand now.
Also Airbnb said to us:
“Your guest had some issues with the check-in process” ??? Why? Because we waited for you after midnight?
“Your guest had some difficulty communicating with you at this part of their trip: host unreachable.” When was this? I can prove the opposite. Really you are a horrible person that lies in an indiscriminate way. I have the proof that we responded to every message that you sent us before, during and after your arrived, immediately).
“Your guest mentioned some issues that weren’t accurately reflected in your listing description: noise, size of home, listing description.” It’s probably the noise. We can’t control every noise from the other guests. But the size of the house? Where did we mentioned the size on our listing? AND is our listing description not accurate?: Read again.
“The host brought an electric heater over to blow on me but it made the lights flicker so badly I thought an electrical fire was going to start.” You are a lying and I can prove it in front of any Court that the lights don’t “flicker” in the annex when you use it.
“The heat was fixed the next morning but they left the door unlocked, leaving all of my belongings vulnerable.” You are lying again. Nobody went inside the apartment. If you found the door open it is because you left it open. The heater is inside the main property. Two people were there at the time of the reparation: (the other guest and the technician from the company) and neither one of them has a key of the annex. Just my husband and he was working (he is a teacher at a public school and we can prove he was working on this day).
The only conclusion that I can obtain after reading your confession on (Hidden by Airbnb) , is that it is not true that you regret your actions. It’s not true that you want to change. I think you are manipulative and you don’t care if you cause damage to others, even people who are kind and generous with you (like us). The good that we did to you, became an Airbnb suspension for us. Your words of regret are not useful for anybody. Just good actions matter. Remember what you wrote:
"But, I know that my attitude and actions going forward will determine everything that happens in the future." Yes. It’s true. Wait for the consequences of your acts. I am going to initiate a suit against you for defamation. I can prove that what you are saying is not true: We responded to all of your messages on time. There was not any problem with the water. Nobody went inside your apartment and left the door open. There are sensor lights on the path, we provided you with a efficient heater that does NOT flicker the lights when turned on and, the path through the yard has concrete steps.