Ok, so now we'll get the facts straight and bearing in mind the other 57 reviews of this property of which not 1 single one has ranked below 4.5/5 so close on a 100% excellent feedback score we will let the reader discern what kind of customer you are.
1) PICK UP. I told you on numerous occasions that if you arrive at 12 midnight you would in effect be staying one extra night and therefore needed to book the night of arrival. In your enquiry you made the enquiry, had this conversation with me and then when your booking came through you had attached an extra night onto the end of your trip and told us that you were coming on the midnight flight with no date. You implied in your communication that you had changed the dates.
I then got a call from you early morning saying that the driver had not picked you up and you were shouting at me that it was my mistake. Your total lack of communication and inability to comprehend that when you arrive at midnight at a place you should pay for that (Website hidden by Airbnb) that not simple common sense????? YOUR MISTAKE, NOT MINE!
2) House is out of date. It clearly states that the house is a traditional Thai house of teak wood. Out of date, no. It has all excellent quality furniture and is designed with space, charm and character, not to everyone's taste i admit but the photographs do a fantastic representation of the villa so i suggest if you want something more modern perhaps look at the 1000's of properties out their with thier magnolia walls and cream tiled floors, often totally lacking in character and charm. This villa is a very unique property and a uniquesness that is appreciated by ALL guests who stay there!
3) As a parent coming in a damp season to a tropical island is it not your responsibility to ensure that your children are protected from mosquitoes or is that my responsibility too?As an adult are you too not responsible for your own decisions and health protection? The fact that you did not cover your child or yourself with mosquito protection is again a sign that it is you that is at fault and not me!
The closest bar is about 70 meters away from the villa so that is a complete lie that music would keep you awake....again, no other reviews mention this.
Your review is quite frankly laughable because all you do is blame others (myself and my staff) for not doing the things that you should have been responsible for! It's pathetic to be quite honest and your overall attitude suggests that you need to take a good look at yourself and your actions before pointing the finger at others.
You had a miserable time because from enquiry 1 you were penny pinching, trying to cut corners and generally complaining when you could not get your own way. I am experienced in this business enough to actually just think you're another one of those people that has difficulty being able to fathom simple things out and when gets corrected or you come across people who won't tolerate your rude and brash manner you write pathetic complaint 'letters and reviews because it somehow makes you feel better in yourself.
"Not to be recommended for anyone else"??? CORRECTION, not to be recommended to people like yourself!