Hi Eleanor, Jay has sent me this message for you:-
Hi Eleanor, I am glad you enjoyed the rustic setting of the camp despite the gale force winds that came through on the Friday night . Thank you for your comments, regarding the zip on the tent – these were replaced literally days before your arrival and it was unfortunate that the one zip did not close. Unfortunately I could not do anything about this until you left as it required me stripping the whole tent and taking it through to Pongola for repairs. I was informed by my manager that the shower and light had been fixed on the first morning – from your feedback it seems this was not the case and I will investigate. I did give you a torch to assist you but take your point and will include the requirement of a torch since it is marketed as a camping holiday. We have repaired the broken wooden deck-board and checked for further repairs.
Given these issues you encountered, I felt it only correct to discount your boat trip by 25% or R600.00 and I hope this went some way to offset your concerns – unfortunately given the remote location which I guess is the very appeal to most – it can make maintenance a challenge sometimes. We will endeavour to ensure these issues are resolved for the future and hope to see you and your family again.