Hi Sunita. The Airbnb rules are very clear and it is the guest's responsibility to read these rules when they sign up to the system, and when booking a room. Hosts cannot be held responsible for guests not reading the rules. It is a basic rule that the person who books must use the room. This is what Airbnb's website says: "Transparency and trust are vital to the Airbnb experience. People rely on information in Airbnb profiles, reviews, and other verifications when deciding whether to host or stay with someone. We require Airbnb reservations booked for personal travel to be booked by the person who's going to stay at the listing." When your husband arrived I was very shocked as he was clearly not the woman who had booked the room. I explained the situation and that - under the safety rules made by Airbnb to protect hosts and guests - there was no alternative other than to cancel the booking. We are not a hotel so could not offer him a room under a 'walk-in' booking system. I explained this all, but when he kept asking me to ignore the rules I had to get more insistent. I am sorry that it was inconvenient for your husband to have to find alternative accommodation. I directed him to the nearest hotel which is just 10 minutes walk along the road. Hosts are under obligation to Airbnb to follow the rules as much as guests are. Having spoken with Airbnb they confirmed that I took the correct steps to refuse your husband entry to my property, and that they are issuing you a full refund. I hope that you will take time to read the Airbnb rules fully and realise that it is not a bad system, if used correctly.